Privacy Policy

Luxello Ltd is the data controller responsible for your personal data. Company number 17037036, registered in England and Wales. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Contact: sales@luxello.co.uk.

We collect your name, address, email, and phone number when you place an order or contact us, and use it solely to process and fulfil your order, communicate with you, and — where you have given consent — send you marketing communications. We never store card details. You may withdraw marketing consent at any time via sales@luxello.co.uk.

We do not sell your data. We share it only with trusted third parties who help us operate our business — delivery couriers (name and address only), payment processors (e.g. Stripe, PayPal), and email service providers. All third parties are contractually required to protect your data. We do not transfer your data outside the UK without appropriate safeguards.

Our website uses essential cookies (required for the site to function), analytics cookies (to understand how visitors use the site), and marketing cookies (only with your consent). You can manage your cookie preferences at any time via the cookie banner on our website or through your browser settings.

We retain order records for 6 years as required by UK tax law, customer service records for 3 years from last contact, and marketing preferences until you unsubscribe. After these periods your data is securely deleted or anonymised.

Under UK GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to its processing. To exercise any right, email sales@luxello.co.uk. We will respond within 30 days at no charge.

For any privacy queries contact us at sales@luxello.co.uk. If you are not satisfied with our response you may complain to the Information Commissioner's Office (ICO) at ico.org.uk